FAQ
Frequently Asked Questions (FAQ)
General Question
At HAACH, we combine expert knowledge with luxurious treatments to create a personalised experience for every client. Our holistic approach ensures that your wellness and beauty needs are met with the utmost care and professionalism.
HAACH has several convenient locations to serve you better. For a full list of our locations, please visit our locations or contact our customer support.
Our outlets vary in operational hours. Please visit our locations page for details on each outlet’s operating hours.
Treatments
We offer a variety of services that includes skincare treatments, therapeutic massages to fit various concerns, including personalised wellness programs. Our signature treatments include the HAACH Phytoestrogen Wonder Facial and the HAACH Gentlemen Glow Facial. View a full list of our treatments for men and women.
Our trained aestheticians will conduct a thorough skin analysis during your first visit. You can book a free consultation to discuss your concerns and goals, and we will recommend the most suitable facial treatment based on your skin type and specific needs.
Absolutely! We provide specially tailored treatments and use high-quality, dermatologist-tested products that are safe for all skin types, including sensitive skin. If you have specific allergies or concerns, please inform our staff prior to your treatment.
You can book an appointment online through our booking page or by calling our outlets directly. We recommend booking in advance to secure your preferred date and time.
We require at least a 24-hour notice for cancellations or rescheduling. Cancellations made less than 24 hours before the appointment may be subject to a cancellation penalty. Please contact us as soon as possible if you need to make changes to your appointment.
Safety and Hygiene
The safety of our clients and staff is our top priority. We follow strict hygiene and safety protocols, including frequent sanitisation of all surfaces, use of personal protective equipment, and adherence to social distancing guidelines.
We adhere to strict hygiene and safety protocols, including sterilisation of equipment, use of disposable items where applicable, and regular sanitisation of our facilities to ensure a safe and comfortable environment for our clients.
Payment and Promotions
We accept all major credit cards, debit cards, and through payment methods such as PayNow and Atome. Payments can also be made online through our secure portal.
Yes, we offer exclusive membership packages that provide preferential rates and benefits. Visit our outlets for more information or to sign up.