本隐私政策介绍了我们如何根据《2012 年新加坡个人数据保护法》(2012 年第 26 号)(以下简称 "该法")管理个人数据。我们鼓励您阅读本隐私政策,以便您了解并理解我们收集、使用和披露您的个人数据的目的。
我们可能会不时更新本隐私政策。在您依法享有权利的前提下,您同意接受本隐私政策不时更新的现行条款的约束。我们建议您定期查看本隐私政策的最新版本。
"个人数据 "是指有关个人的数据(无论真实与否),可从该数据或该数据与本组织可能获取的其他信息的组合中识别出该个人,并包括该法案中不时修订的其他定义。
閣下登記或使用HAACH 提供的任何產品、服務或活動,或向HAACH提交資料或以其他方式與HAACH溝通,即表示閣下同意及同意HAACH HAACH我們的相關實體、聯營公司及附屬公司(個別及統稱「公司」),以及其各自的代表及/或代理人(在此統稱為「HAACH 」、「我們」、「我們」或「我們的」)根據本私隱政策收集、使用及披露閣下的個人資料。"您 "或 "您的 "指该法案适用的任何个人,包括个人实际或潜在客户,但不包括任何公司实体(包括公司客户)和该法案排除的任何其他实体。
本隐私政策并不取代或替代您先前或单独就您的个人数据向我们提供的任何其他同意,而且您对本隐私政策的同意是对任何公司可能依法拥有的收集、使用或披露您的个人数据的任何其他权利的补充。
本隐私政策和您对本网站的使用在所有方面均受新加坡法律管辖。
1. Collection & Consent
1.1 Personal Data may be collected from you in one or more of the following ways:
(a) when you make an appointment, enquiry, or purchase products or services from us;
(b) when you contact or interact with us via our website, email, telephone, messaging platforms, or in person;
(c) when you register for an account, warranty, promotion, loyalty program, or mailing list;
(d) when you respond to promotions, campaigns, surveys, or attend our events;
(e) when you visit or use our website (including through cookies and analytics tools);
(f) when CCTV recordings, photographs, or videos are taken at our premises or events;
(g) when we receive your Personal Data from authorised third parties; and
(h) when your Personal Data is otherwise collected by lawful means.
Personal Data collected may include your name, contact details, appointment details, and other information necessary to provide our products or services.
1.2 Unless permitted by law, we will not collect, use, or disclose your Personal Data without your knowledge or consent. In certain circumstances, consent may be deemed or not required under the Act, including where Personal Data is necessary for contractual performance, legal compliance, or legitimate business purposes.
1.3 You confirm that the Personal Data you provide is accurate and complete, and that you are authorised to provide any Personal Data relating to another individual.
1.4 If you are under eighteen (18) years of age, you should obtain consent from your parent or legal guardian before providing Personal Data to us. We collect and use children’s Personal Data only where necessary and with additional care.
2. Purposes for collection, Use and Disclosure
2.1 Your Personal Data may be collected, used and/or disclosed for the following purposes:
(a) managing appointments, enquiries, and customer relationships;
(b) providing products and services to you;
(c) processing payments, billing, and transactions;
(d) communicating with you regarding your appointments, purchases, requests, or service-related matters;
(e) monitoring or recording customer interactions (including calls) for quality assurance, training, security, and identity verification purposes;
(f) improving our website, products, services, and business operations;
(g) conducting marketing, promotions, surveys, and campaigns (where consent is given);
(h) preventing fraud, conducting investigations or audits, and managing risk;
(i) complying with legal and regulatory requirements;
(j) enforcing our legal rights and obligations;
(k) facilitating corporate or business asset transactions; and
(l) purposes reasonably related to the above.
Transactional or service-related communications are necessary for service provision and are not subject to marketing opt-out.
2.2 We may disclose your Personal Data for the purposes stated above to our officers and employees and to third parties, affiliates, service providers, business partners and advisers, including without limitation:
(a) payment processors, banks, credit card companies and financial institutions;
(b) logistics, courier and delivery service providers;
(c) IT, hosting, analytics, system and data processing service providers (including data intermediaries);
(d) marketing, customer communication and call centre service providers;
(e) professional advisers and insurers, including consultants, auditors and lawyers;
(f) business partners, authorised agents, distributors or resellers;
(g) debt collection agencies and credit information companies, where applicable;
(h) relevant government regulators, authorities or law enforcement agencies, where required by law; and
(i) any other party to whom you authorise us to disclose your Personal Data.
Except for disclosures to government authorities or law enforcement agencies, we will take reasonable steps to ensure that such parties are bound by confidentiality obligations and use your Personal Data only on a need-to-know basis and for authorised purposes.
2.3 Where you have consented to receive marketing communications via your Singapore telephone number(s) or email address, we may contact you via calls, messages, or email. You may opt out at any time.
2.4 您的个人数据可能会在新加坡以外的国家或地区被转移、存储和/或处理,您同意您的个人数据在新加坡以外的国家或地区被转移、存储和/或处理。但是,我们将确保我们将您的个人数据传输到新加坡境外的任何一方为此类个人数据提供的保护标准至少与法案规定的保护标准相当。这包括但不限于确保在新加坡境外接触个人数据的任何一方
(a) 遵守法案和相关监管机构发布的配套准则、所有适用法律和法规以及本隐私政策("数据标准"),并且不得做出或允许做出可能导致该方或我们违反数据标准的任何行为;
(b) 采取一切适当措施,通过实施我们不时通知他们的数据处理原则以及适当的技术和组织措施,确保遵守上述规定,并为个人数据提供与法案规定的保护相当的保护标准;以及
(c) 通过合理的安全安排保护个人数据,防止未经授权的访问、使用、披露或修改。
3. Withdrawal of Consent & Access
3.1 General Withdrawal and Access
You may withdraw your consent to the collection, use, or disclosure of your Personal Data, or request access to your Personal Data, by contacting our Data Protection Officer at
dpo@haach.com.
Withdrawal of consent may affect our ability to provide certain products or services. Requests are generally processed within 30 working days.
3.2 Marketing Opt-Out
If you wish to opt out of marketing communications (emails, SMS, calls) from HAACH, you may do so at any time via the unsubscribe options provided in our communications or by submitting the online opt-out form
here.
This will not affect service-related communications necessary to fulfil your orders, appointments, or other obligations.
3.3 Access and Correction
We will provide access to your Personal Data as permitted under the Act and allow correction or updating of your Personal Data. A reasonable administrative fee may apply where applicable.
4.准确性和更正
4.1 在做出对您有影响的任何决定时,我们将尽力确保我们使用的您的个人数据足够准确和完整。
4.2 To help us maintain the accuracy of your Personal Data, we encourage you to inform us when there are any changes to your Personal Data which you have provided us by writing to the Office of our Data Protection Officer at dpo@haach.com. We will correct or complete your Personal Data as soon as reasonably practicable.
5. Protection, Measures & Data Breach Management
We implement reasonable administrative, technical, and physical safeguards to protect Personal Data against unauthorised access, use, disclosure, alteration, or loss.
Notwithstanding our security measures for protecting your Personal Data, you acknowledge that no data transmission over the Internet is completely secure and by providing your Personal Data, you are transmitting information at your own risk.
In the event of a data breach, we will take reasonable steps to assess, contain, and mitigate the breach, and notify affected individuals and the Personal Data Protection Commission where required under the Act.
6. Retention of Personal Data
Personal Data is retained only for as long as necessary to fulfil business or legal purposes, after which it will be securely deleted or anonymised.
7.Cookies
7.1 我们收集有关网站活动的信息,如访问者数量、访问页面、停留时间等数据。这些信息是以汇总、匿名的方式收集的,这意味着这些数据与个人数据无关,是通过使用网络服务器日志和 Cookie 收集的。我们的网站不会自动收集个人数据,除非您提供此类信息或使用您的帐户凭据登录。
7.2 Cookies 是自动存储在最终用户硬盘中的小段数据,通常用于跟踪与网站主题相关的偏好。如果您启用这些 Cookie,您的网络浏览器就会在一个小文件中添加文本。您可以通过修改相关的互联网选项或计算机系统的浏览首选项,将您的网络浏览器设置为通知您 Cookie 放置请求或拒绝接受 Cookie,但这样做您可能无法使用或激活我们网站上的某些可用功能。
7.3 通过访问和使用我们的网站和服务,您同意在您的设备上存储 cookie、其他本地存储技术、信标和其他信息。您还同意我们或我们的代表或代理人访问此类 cookie、本地存储技术、信标和信息。
8.我们服务上的第三方链接和产品
我们的网站和/或服务可能会链接到不受我们控制的第三方网站和服务。例如,我们可能会让您通过 Facebook 等社交网络服务与他人分享服务上的某些资料。我们不对网站或其他服务收集的任何信息的安全性或隐私性负责。您应谨慎行事,并查看适用于您所使用的第三方网站和服务的隐私声明。在法律允许的最大范围内,我们不对第三方的行为、遗漏、数据政策或其使用 cookie 的情况负责,也不对任何第三方网站(即使与我们的网站链接)的内容或安全性负责。我们明确声明不承担任何此类责任。
9. Data Protection Officer
If you have any questions, requests, or feedback regarding this Privacy Policy or our handling of Personal Data, please contact:
Data Protection Officer
HAACH
7 Jalan Kilang, #04-01
Singapore 159407